Return policy

 Covid -19 Longhaulers Advocacy Project accepts returns only for misprinted/damaged/defective items of our own error or packages lost in transit. Any claims for misprinted /damaged/ defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

If you notice an issue please fill out our contact form and we will contact you with return instructions.

When we receive a returned shipment, we will notice you by email.

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.

 

If you haven't registered an account on Covid-19 Longhaulers Advocacy Project website and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

 

Covid -19 Longhaulers Advocacy Project does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Shipping times are not guaranteed, they are estimates. Return policy is subject to change without notice.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy contact us at 

https://www.longhauler-advocacy.org/contact

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

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This document was last updated on May 1, 2023